Privacy Policy | PinkyBot

1 – Introduction
Thank you for using PinkyBot's services. We value the privacy and protection of our users' personal data. This privacy policy describes how we collect, use, share, and protect personal information when using our website and services.

2 – Scope of this Privacy Policy
This Privacy Policy applies to the personal data ("Personal Data") we collect through our website, during registration for our services, or through other interactions with us. We comply with all applicable data protection laws and are committed to safeguarding your privacy.

3 – Collected information
We collect various personal information when you interact with our website and services. This information is collected to provide our services efficiently and securely. Here are the types of information we collect:

Identification Information:
First name, last name, email address, phone number, and other similar contact details.
User IDs or login information to access certain parts of our site or platform.
Billing and Payment Information:
Bank details, billing information, payment methods, and transaction history for services purchased.
Billing-related data, such as billing addresses, VAT numbers (if applicable), and financial information.
Professional Data:
Company name, industry, role or position in the company, specific needs related to automation or artificial intelligence.
Information about the services used or considered (e.g., marketing campaign automation, chatbots, AI consultations).
Browsing and Site Usage Information:
IP address, browser type, operating system, pages viewed, visit duration, and other similar information collected through cookies or similar technologies.
Geolocation data (if enabled) and activity history on our site.
Communications with us:
Content of emails or other communications you send to us, including information submitted through contact forms.
Responses to satisfaction surveys, feedback, or customer support requests.
Information collected from third parties:
We may obtain additional information from publicly available sources, business partners, or third-party data providers (e.g., professional platforms like LinkedIn), to supplement the information you provide directly.
Information about your interactions with our partners, if applicable.

4 – How we use the information
The collected information allows us to provide, improve, and personalize our services. Here are the main ways we use this data:

For the provision of our services:
Ensure the proper delivery of our services, such as setting up AI solutions, automating business or marketing processes, and developing customized chatbots.
Manage your customer accounts, process payments, send invoices, and handle transactions.
Allow you to create an account or profile to access our services and manage your automation projects.
For communication with you:
Send administrative notifications, such as policy changes, order confirmations, payment reminders, or changes to the terms of use.
Respond to your inquiries and requests via contact forms or emails, and provide technical support.
Send marketing or promotional information, subject to your consent, such as special offers, service updates, or event invitations.
For improving and optimizing our services:
Analyze your interactions with our website and services to identify usage trends, optimize site features, and enhance the user experience.
Conduct internal research and analysis to measure the effectiveness of our marketing efforts and adjust our strategies based on the results.
Improve our products, offers, and services based on customer feedback, performance analysis, and evolving market needs.
Security and fraud prevention:
Protect our users and systems from unauthorized access, fraud, or other malicious behavior.
Detect and prevent security risks or potential data privacy violations.
Comply with our legal obligations, such as record retention or data protection law compliance.
Personalization and recommendations:
Use the collected information to personalize service recommendations or communications we send you.
Offer you solutions tailored to your needs based on the information you have provided or your past behaviors on our site.

5 – Data Sharing and Disclosure
We do not sell your Personal Data. We may share your information with third-party service providers for payment processing, data analysis, or platform improvement. These providers are subject to strict contractual obligations regarding the protection of your data.

6 – Data Security
We implement appropriate technical and organizational security measures to protect your Personal Data against unauthorized or illegal use. However, no Internet-based system can be 100% secure, and we cannot guarantee absolute protection against intrusions.

7 – Your Rights
You have the right to access your Personal Data, request its correction or deletion, and object to its processing. If you wish to exercise these rights or have any questions, please contact us at: [Email].

8 – Cookies and Tracking Technologies
We use cookies to enhance your experience on our site. These cookies collect browsing information to analyze user behavior and improve our services. You can manage your preferences through your browser settings.

9 – Changes to this Policy
This Privacy Policy may be updated to reflect changes in our practices or applicable laws. We will notify you of any substantial changes by posting an update on our site.

10 – Contact Us
If you have any questions regarding this Privacy Policy or wish to exercise your rights, please contact us at: support@pinkybot.com.